Frequently Asked Questions

Please reach to us at rusticanarentals@gmail.com if you cannot find an answer to your question.

How does it work?

Contact us via email, website or phone and let us know what you would like to rent and when you need it. Once rental has been confirmed, we will send you a Rental Agreement via email to sign.

Can I see the items in person before I book?

Absolutely! Please call or email to make an appointment and we will do our best to accommodate.

Where are you located?

Our warehouse is located just outside of Armstrong. We are open by appointment only.

When is the earliest I should be booking my items?

Because each of our pieces are one of a kind and some of them are in high demand, we suggest booking a year in advance. Having said that, some of our pieces can be booked out the same weekend and even the same day, so just ask and we will see what we can do. If something you want is already booked, we will do our best to find a solution or similar piece.

Ideally 24 hours advance notice is preferred for all reservations, however, we know that plans change so give us a call and we will do our best to accommodate any last minute bookings.

How does payment work?

50% of the rental cost is required at the time of booking to reserve for your date. The remaining 50% is due prior to delivery/pickup of the rental(s). Rentals are reserved once payment is received, the Rental Agreement is signed and we have your valid credit card on file for the damage deposit.

Do you rent outside of the Okanagan area?

Yes! We rent all over the Okanagan and beyond. Just keep in mind that, depending on the rental items and your location, delivery may not be available. Contact us and we can discuss your options.

Delivery: Do you deliver and what are the charges?

Yes, we deliver. Delivery is dependent on location and the items rented. Please contact us for a delivery quote. Our delivery quote covers expenses for mileage, travel time, and loading and unloading.

Can I pick up rental items myself?

Absolutely! You can pick up most items from our warehouse.

Do I need a special vehicle to pick-up rentals?

Most rental items must be picked up in an enclosed vehicle or trailer. Large rental items will need to be strapped down to prevent them from damage during transit and we are happy to help with this.

When can I pick-up my rentals?

The rental period is typically for a 24 hour period from 12:00pm (noon) - 12:00pm (noon) the next day.

We understand the event world and we know that this may not work for some, so give us a call and we will do our best to accommodate alternative pick up and drop off requests.

What happens if I’m late to return my rental?

Late rental returns can have a significant domino effect if the items you rented are scheduled to be rented to another client. If a late return has not been arranged and approved prior to renting the item, then items not returned by 12:00pm (noon) the next day will be charged for an additional 24 hour rental period.

Can I cancel my rental?

Because most of our items are one of a kind, rental opportunities are limited. Once you have booked, our items are no longer available for others on your date. As such, all deposits / payments are non-refundable. In the event that we can secure another rental booking on your date, a refund may be issued.

I’m looking for a particular rental but you don’t have it, can you help?

We will do our best! We love creating new things in the workshop or going on treasure hunts so let us know what you are looking for and we can discuss.

What happens if a rental accidentally becomes broken or damaged?

We realize normal wear and tear can happen, however, we do require a damage deposit or a valid Visa or MasterCard on file in the event of irreparable damage or lost items. Many of our items are one of a kind and vintage, so we ask that you ensure that our items are secure, handled appropriately and protected from outside elements. In the event that there are minor repairs required, we will do our best to clean or fix the items ourselves. If we are unable to fix the item and it needs to be replaced, the client may be billed the repair or replacement cost.

Can I keep my rentals outside overnight?

Very few of our rentals can be left outside overnight due to potential damages from the elements. Items must either be brought inside or covered by a tent with sidewalls to prevent morning dew or rain from blowing in. If rental items are damaged, you may be charged to fix the item or replace the item if it is damaged beyond repair.

Is the furniture vintage?

Yes, most of our items are truly vintage. This means that most of our items are very hard to fix or replace if damaged. Also, please keep in mind that vintage items usually have a great history and with that may come scratches, nicks and wear and tear.

Is there a rental contract?

Yes. To protect both parties, a straightforward Rental Agreement must be signed to secure rental items. A damage deposit or a valid Visa or MasterCard is required on file in the event of irreparable damage or lost items.

Do you rent for film?

Yes! We have long term rental rates and last minute ordering for film clients. Please contact us for more information.